Rates & Receivables Officer

At the City of Stirling, we’re proud to be WA’s largest local government, serving over 243,000 residents with more than 200 community‑focused services. With a workforce of 1,500, we’re committed to building an inclusive, capable and future‑ready organisation. We invest in our people, embrace innovation, and offer a workplace where flexibility, wellbeing and growth are more than just words – they’re how we work.

Location: Stirling, Western Australia

Type: Max Term 12 Months Full Time

Salary: From $92,526.11 base salary + super (based on experience)

Why You’ll Love This Role

You’ll step into a pivotal role at the heart of our Finance Services team, supporting the City’s rates and receivables operations. As a Rates & Receivables Officer, you’ll be the go‑to person for maintaining accurate property and rates records, processing accounts, and delivering exceptional service to our community, while confidently managing a high volume of transactional enquiries.

You’ll work closely with a supportive team and collaborate across departments, ensuring the City’s financial processes run smoothly and efficiently. This is your opportunity to develop your skills, contribute to meaningful outcomes for residents and businesses, and be part of a team that values innovation, growth, and community impact.

Position Description

What You’ll Bring

We’re looking for a detail-oriented team player with a passion for service. You’ll ideally bring:

Responsibilities

Managing rates, receivables, and property administration, including valuations, interim rating, ownership changes, concessions, rebates, and pensioner applications.; Financial administration skills, including raising accounts, processing payments, refunds, credits, direct debits, and credit card transactions.; Managing debtor accounts, debt recovery processes, settlement enquiries, and legal recovery process through Magistrates Court; Administering waste management services, including commercial and on‑demand waste, bins, bulk runs, and associated billing; Managing underground power accounts, instalment notices, interim ratings, and annual charges.; High level of accuracy in data entry, record maintenance, data integrity checks, and system‑based processing, including use of external customer portals; Work collaboratively within a team, provide back‑up support to other officers, and contribute to continuous improvement initiatives.; Provide responsive, professional customer service by managing and resolving a high volume of enquiries, balancing competing priorities, and ensuring service requests are completed within agreed timeframes

Requirements

Year 12 qualification (essential); Experience in a computerised work environment; Experience using Technology One; Strong understanding of debt recovery processes and legal recovery; Comfortable working in sensitive environments with a customer-first approach; Well-developed problem-solving skills and the ability to navigate competing demand; Strong MS Office skills, especially Excel; Excellent written, verbal and interpersonal communication skills, with the ability to engage effectively with ratepayers and stakeholders.; High level of professionalism, discretion, and integrity; Ability to manage challenging situations calmly and confidently; Strong problem‑solving skills and sound judgement; Accurately interpret customer needs through active listening; Demonstrated ability to contribute to continuous improvement initiatives that enhance customer service outcomes and operational efficiency within Council systems.; Ability to extract and analyse data; Sound clerical background with financial concepts; Sound knowledge of relevant legislation and statutory requirements, with the ability to interpret and apply regulatory provisions