Real Estate Coordinator - Lenoir City

Cook’s Pest Control, Inc., a family-owned business, has over 300,000 customers, 1,700+ employees and 41 locations. Cook’s has been servicing customers for almost 100 years and is known throughout the Southeast for their integrity, community involvement, and commitment to excellence. With that kind of reputation, it’s no wonder we have been named one of the most successful Pest Control companies in the United States!

The Real Estate Coordinator is skilled in the day-to-day functions of the office, performing a variety of office/clerical duties, as well as some Accounting and HR functions, while also providing excellent customer service.

Customer Service

- Answer incoming customer calls and route calls to the appropriate department.
- Complete initial new customer intake, enter basic customer information and route new customer information to the appropriate sales team member.
- Coordinate and assist in closing new and previous owner sales.
- Coordinate WIIR Inspections with the sales or service department.
- Prepare closing documents and agreements.
- Contact real estate agents involved with the sale of a property to obtain new owner information and establish relationships with realtors.
- Coordinate drive by opportunities for inspectors.
- Respond to customer account and billing questions or concerns.
- Contact customers regarding invalid payments and funding sources.

Accounting

- Process customer payments received.
- Process vendor invoices, submit payment via credit card or submit payment request to Corporate Office as appropriate.
- Monitor past due accounts and contact customers for collections.
- Process account write-offs and termination of customer accounts as needed.

Office Management

- Complete monthly warehouse and office supply order.
- Order business cards.
- Other duties as assigned.

Requirements

High School Diploma or equivalent is required.; Excellent customer service skills are a must.; Candidate should have excellent computer skills and be familiar with Microsoft Office Suite (Excel, Word, and Outlook).; Must have excellent organizational skills, be able to multitask and determine priorities.; Must have excellent attention to detail, accuracy of work is highly important.; Must have excellent communication skills, both oral and written.; Must be able to work well both independently and as part of a team.