Reception & Administrator Assistant

At One YMCA, we believe that ending homelessness requires more than providing accommodation. Through our award-winning Dynamic Pathway to Independence model, we deliver person-centred support that helps individuals overcome challenges, build confidence, and achieve sustainable independent living. We are looking for an organised, professional, and customer-focused Receptionist & Administrator to join our Housing & Communities team in both Hatfield and Welwyn Garden City, Hertfordshire. This role plays a key role in supporting residents, colleagues, and visitors across our housing services. As the first point of contact for residents, visitors and external stakeholders, you'll provide a warm, professional and efficient front-of-house service while supporting the day-to-day administration of our housing services. You'll manage a variety of administrative tasks, including maintaining accurate records, handling correspondence, data entry, diary management and processing purchase orders, ensuring all information is kept up to date and handled confidentially. Working closely with colleagues across the service, you'll play a key role in the smooth running of our accommodation services, helping to create a positive, welcoming and well-organised environment for both residents and the wider team.

Responsibilities

Provide a professional and welcoming reception service; Act as the first point of contact for residents, visitors, and stakeholders; Manage telephone, email, and face-to-face enquiries; Maintain accurate records, databases, and filing systems; Support diary management, correspondence, and general administration; Process purchase orders and other service-related documentation; Ensure confidentiality and data protection standards are maintained; Support the wider team in achieving service objectives and performance targets

Requirements

Previous experience in a reception, administration, or customer service role; Excellent communication and interpersonal skills; Strong organisational skills and attention to detail; Good IT skills, including Microsoft Office applications; The ability to manage competing priorities and work independently; A professional, friendly, and customer-focused approach; A commitment to equality, diversity, and inclusion; Right to work in the UK; Basic or Enhanced DBS check may be required following a conditional job offer

Benefits

Health Cash Plan; EAP & Doctorline; Rewards & Discounts; Birthday and Wellbeing day off; Leave & Support; Career Pathway