Receptionist/Administration Officer

Help create a space where young people feel supported from the moment they walk in.

Are you an experienced administrator who thrives in a busy, people-focused environment? If you have strong administration skills, ideally within a medical, health or community services setting, and enjoy keeping things organised, accurate and running smoothly, we’d love to hear from you.

At headspace Narre Warren & Pakenham, we’re all about making a difference in the lives of young people aged 12–25. Our centres are a welcoming, inclusive, and safe space where young people can access support for their physical and mental health, alcohol and other drugs, and work and study needs. We’re looking for someone who shares our passion and can bring warmth and professionalism to our front desk.

Your role, your impact

As our Receptionist/Administration Officer, you'll play a key role in keeping our two busy headspace centres organised and running smoothly. This is a hands-on administration role , combining reception and client support with appointment management, data entry, record keeping, correspondence, bookings and general office administration.

You’ll be someone the team can rely on to keep the administrative details on track, while also creating a warm and positive experience for young people accessing our services.

About you

You’ll thrive in this role if you’re a confident and highly organised administrator who enjoys keeping things running smoothly while supporting people in a busy service environment.

What's in it for you?

Each is the Lead Agency for headspace Narre Warren & Pakenham. At Each you’ll be supported to be your best.

Responsibilities

0.8 FTE (Monday to Thursday), ongoing position; Working across headspace Narre Warren & Pakenham centres, with ad-hoc community engagement travel; Competitive Salary + 12% Super + Salary Packaging benefits of up to $18,550; Provide day-to-day administrative support across two busy headspace centres, keeping processes organised and running efficiently; Welcome and support young people, families and visitors, creating a safe and inclusive environment; Manage reception activities , including appointments, client arrivals, enquiries and incoming calls; Coordinate bookings and meeting spaces to support service delivery and team collaboration; Maintain accurate records and data entry across clinical and administrative systems; Manage correspondence and administrative processes that keep services running efficiently; Assist with office operations , including supplies, equipment and facility coordination; Build positive relationships with young people, staff and community stakeholders; Represent headspace in the community through events, networking opportunities and engagement activities

Requirements

Demonstrated experience in an administration or reception role, ideally within healthcare, medical or community services; Strong communication and interpersonal skills, with a professional and empathetic approach; Confidence using Microsoft Office and administrative systems; Ability to manage competing priorities and maintain attention to detail; Current Driver’s Licence; Certificate IV in Business Administration, Medical Administration or a related field; Experience working within a youth-focused service; Experience using client management or healthcare administration systems; Understanding of community, not-for-profit or mental health services

Benefits

Supportive & inclusive culture – Work with like-minded colleagues and leaders who genuinely care; More leave when you need it – 5 weeks annual leave, paid parental leave, personal/carer’s leave, cultural and gender affirmation leave, and the option to purchase extra leave; Boost your take-home pay – Not-for-Profit Salary Packaging (up to $15,900 tax-free per year) plus an extra $2,650 tax-free for meals and entertainment; Endless career opportunities – With over 200 programs across QLD, NSW, TAS, ACT, and VIC, there are plenty of pathways to progress; Support your wellbeing – Discounted access to hundreds of gyms, pools and fitness centres across Australia with Fitness Passport; Free, confidential support – Our Employee Assistance Program is available for you and your family