Receptionist

Lifecare is seeking an organised, proactive and people-focused Receptionist to become the face of our Wembley clinic. This role is ideal for someone looking to grow into a Lead Receptionist position and develop their career within our Allied Health team. This is a permanent part-time opportunity (25–30 hours per week), working closely with and reporting into the Regional Practice Manager, and ideal for someone who thrives in a busy customer-facing environment and enjoys making a genuine difference to people’s day.

Responsibilities

Delivering a professional and welcoming front desk experience for every patient; Coordinating day-to-day reception and clinic operations; Responsible for rostering and ensuring adequate admin coverage within set targets; Completing clinic timesheets and supporting payroll processing; Managing debt and supporting effective debt recovery processes; Managing bookings, invoicing and general admin processes; Building strong relationships with patients, health professionals and stakeholders; Identifying opportunities to improve systems and service delivery; Supporting coverage across multiple sites when required

Requirements

Experience in a reception, customer service, or administrative role; A people-first mindset with a strong customer service focus; Strong organisational skills and ability to manage competing priorities; Confidence working in a fast-paced environment

Nice to have

Experience in a medical or allied health setting; Experience with booking or practice systems (e.g. Nookal)

Benefits

Discounted health insurance; Wellbeing support; Career opportunities across the wider APM Group network; Professional development opportunities; Professional development allowance; Mentorship program