Receptionist

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Responsibilities

Is available to register, process and greet customers promptly.; Checks the daily arrival list.; Welcomes customers to the hotel.; Responds to customer requests for information about the hotel and its surroundings.; Arranges for special services requested by the customer.; Stays current with developments in the hotel by reviewing the communication, updates log book and prepares for next shift.; Provide personalized, courteous service and information to guests.; Follows-up and verifies arrivals by updating registration cards in regards to spelling of guest’s name, address and method of payment.; Handles incoming guest room reservations.; Maximize customer satisfaction and utilization of hotel facilities by promoting hotel outlets and other facilities to guests.; Is aware, at all times, of current room status and room availability.; Is fully aware of, and knows how to handle, all current and future hotel promotions.; Adhere to Hotel and corporate guidelines.; Maintain confidentiality with all guest information.; Maintain up to date knowledge on events and activities in the city.; Natural attitude towards providing excellent quality service.; Previous experience in a hotel or service industry preferred.; Excellent time management and organizational skills.; Result driven.; Practices ‘Yes I Can’ attitude; Adheres to RHG's Responsible Business ethics.

Requirements

Minimum 3/ 4 years in the same position in a 4/5 star hotel.; Natural / Smiling attitude towards providing excellent quality service.; Good command of English Language; Possess a pleasing personality.; Age – 25 to 35 Years; Able to work under pressure in a fast paced, dynamic and challenging work environment.; Guest relation oriented.; Possess strong multitasking skills.; Positive, Yes I can personality