Receptionist

Serves as the first point of contact for patients and visitors by answering phones, greeting patients, scheduling appointments, and providing information about clinic services. Manages patient registration in Epic, verifies insurance information, updates medical records, collects payments, and assists patients with MyChart. Also performs general office duties, maintains supplies, and ensures accurate records while protecting patient privacy.

Responsibilities

Serves as the first point of contact for patients and visitors; Answers incoming telephone calls and routes calls and Epic Messages to appropriate personnel; Answers questions about the organization, physicians, and services; Welcomes on-site visitors and monitors visitor access; Schedules patient appointments; Manages patient registration check-in processes in Epic; Loads, verifies and updates patient demographics; Scans, loads and verifies insurance coverage; Collects signed HIPAA and Consent for Treatment documents; Collects co-payments and self-pay obligations and performs cashiering functions; Processes payments and deposits per the Cash Handling Policy; Completes daily closing report and balances cash drawer; Performs petty cash count daily; Assists patients with MyChart signup, activation and messages; Safeguards patient privacy and confidentiality; Reviews daily work queues and corrects patient registration errors; Reviews and updates no-shows and cancellations; Receives, sorts, and routes mail; Orders, receives, and maintains office supplies; Maintains fax machines and routes faxes; Ensures reception and lobby areas are well maintained and clean; Performs other duties as assigned

Requirements

Good interpersonal and written communication skills; May be required to work flexible hours and overtime during peak hours; May be responsible for working in alternate locations

Nice to have

High School diploma or equivalent; Previous medical reception or reception experience; Basic knowledge of keyboard skills and medical terminology; Basic knowledge of Epic

Benefits

Medical, Dental, Vision; Life & Disability Insurance; FSA/HSA Options; Generous, accruing paid time off; Paid Parental and caregiver leave; Career advancement and educational opportunities; Tuition and certification reimbursement; Well-being Programs; Employee Discounts; On-Demand Pay; Financial Education; Annual recognition/awards events; Partner appreciation days; Family entertainment/attractions discount; Community service/improvement opportunities