Recovery Representative II (Charge Off)

Responsible for resolving delinquency on vehicle loans where timely payments are not being received. Provide direct assistance to our Members by working with them to identify the true cause of non-payment in order to provide personalized options.

Responsibilities

Resolve delinquency on vehicle loans where timely payments are not being received; Provide direct assistance to Members to identify the true cause of non-payment and provide personalized options; Work on charged-off loans through inbound/outbound calls, written and electronic correspondence, and other approved methods; Work specialized queues for defaulted repayment plans; Set up repayment plans, negotiate settlements, re-establish Membership services, and perform account maintenance with Members and 3rd parties; Review charged-off loans for possible collection agency placement and partner with team and management to refer accounts for litigation review; Assist with miscellaneous projects and reporting including 1099-C tax form filings, monthly audits, and collection agency placements; Work on delinquent vehicle loans through inbound/outbound calls, written and electronic correspondence, and other approved methods; Work specialized queues for vehicle loans; Review accounts to generate Final Demand Letters, Notices of Intent to Sell, and Deficiency Balance letters; Review accounts for repossession efforts and assist with reinstatement requirements; Handle impounded vehicles, including contacting tow yards and government agencies, negotiating fees, and handling Lien Objections and disposition paperwork; Review, audit, and submit for approval vendor invoices; Assist management and team with monthly audits and reports; Perform other duties as assigned; Comply with regulatory compliance and assigned training requirements, including BSA regulations

Requirements

High School Diploma or GED required; 1-3 years of prior related experience required; Knowledge of FDCPA, TCPA and SCRA; Excellent verbal and written skills; Conflict resolution and negotiation skills; Active listening skills; Intermediate computer and typing skills; Basic skip tracing skills

Nice to have

Previous financial institution or credit union experience; Experience with inbound/outbound phone system