Regional Account Manager

Acquia empowers the world's most ambitious brands to create digital customer experiences that matter, with open source Drupal at its core and the Acquia Digital Experience Platform (DXP). This remote Regional Account Manager role focuses on retaining and growing strategic customer relationships, driving renewals and expansion, and resolving customer escalations. On-Target Earnings (OTE) range from $100,000 to $110,000, with final compensation based on experience, city of residence, relevant skillset, and job-related knowledge.

Responsibilities

Drive customer retention and identify expansion opportunities; Guide customers through onboarding of products and services; Build strategic level customer relationships and own customers' success with Acquia platform services; Maintain control of account direction and strategy; Host Quarterly Business Reviews to identify risk and opportunities with customers; Build expansion pipeline by pairing targeted outbound outreach and strategic account planning with collaborative channel partner co-selling; Exceed quarterly renewal and net renewal goals; Partner with internal resources to resolve customer escalations or operational issues; Coordinate with business users and procurement to ensure timely renewals; Update and maintain Sales database weekly

Requirements

Proven track record of retaining & growing complex relationships including closing the renewal and identifying up sell / cross sell opportunities; Has owned & exceeded a quota; Experience with running a high volume of accounts; 2 years working in an account management role; Ability to manage multiple systems at once; Strong forecasting and analytical skills; Energetic, smart, dynamic, and strategic; Ability to work effectively within a dynamic, fast paced and ever changing environment; Good communicator with the ability to articulate a strong value proposition; Meticulous attention to detail and high level of accountability are imperative; Self-starter who can set and manage priorities; Strong teamwork, communication & cross-group collaboration skills; Must be able to proactively drive accounts and resolve customer escalations with minimal oversight; Bachelor degree is required

Benefits

Competitive healthcare coverage; Wellness programs; Take it when you need it time off; Parental leave; Recognition programs; Variable compensation eligibility