Relationship Manager I - Business Banking

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Relationship Manager I - Business Banker within PNC's Business Banking organization, you will be based in Bloomington, IL and surrounding communities. PNC Business Bankers provide cash flow solutions to businesses with annual sales from $2 million to $10 million. As a trusted advisor within a fast-paced, dynamic environment you will leverage your business acumen to facilitate cash flow conversations with clients and prospects. Additionally, you will manage the on-going sales cycle to optimize the cash flow of our business customers so they can achieve their goals. PNC's targeted small business segments are Retail, Agricultural, Healthcare, Manufacturing, Professional Services, Wholesale and Women in Business. As a Relationship Manager in Business Banking you will develop and cultivate Center of Influence (COI) relationships to meet and exceed sales goals and business objectives. You will work with internal services partners to on-board and expand the business portfolio. Handles relationship management activities with new and/or existing clients in a book of business to grow sales, revenue and market share with relevant sales goals. Typically works with clients with basic levels of risk and complexity of needs. Generally works with higher degree of supervision. With direction, acquires and/or expands and retains client relationships to generate revenue and deepen share of wallet. Handles the origination, financial analysis, negotiation and documentation of credit and non-credit products and services. Manages risk/return and drives quality for new and/or existing clients. Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks. Focuses on client opportunities by providing ideas and insights based on an understanding of the client's needs and their financial well-being. Focuses on increasing client engagement and loyalty. Builds an effective network of internal and external relationships, such as community and industry relationships, to actively acquire new clients and/or expand existing clients and enhance the client experience. Focuses on bringing entire bank to the client by presenting the full range of PNC's products and services. Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities. As defined with the business, demonstrates ability to analyze, evaluate and mitigate credit risk by utilizing knowledge of credit fundamentals and internal credit policies.

Responsibilities

Handles relationship management activities with new and/or existing clients in a book of business to grow sales, revenue and market share with relevant sales goals; Acquires and/or expands and retains client relationships to generate revenue and deepen share of wallet; Handles the origination, financial analysis, negotiation and documentation of credit and non-credit products and services; Manages risk/return and drives quality for new and/or existing clients; Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks; Focuses on client opportunities by providing ideas and insights based on an understanding of the client's needs and their financial well-being; Focuses on increasing client engagement and loyalty; Builds an effective network of internal and external relationships, such as community and industry relationships, to actively acquire new clients and/or expand existing clients and enhance the client experience; Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities; Demonstrates ability to analyze, evaluate and mitigate credit risk by utilizing knowledge of credit fundamentals and internal credit policies

Requirements

Business Acumen; Client Relationship Management; Customer Experience Management; Decision Making and Critical Thinking; Effective Communications; Prospecting; Selling; Tech Savvy; University/college degree with 3+ years of relevant/direct industry experience; Bachelors; Comparable combination of education, job specific certification(s), and experience (including military service) may be considered in lieu of a degree

Nice to have

Book Of Business; Client Relationship Building; Credit Processes; Credit Products; Customer Engagement; Decision Making; Financial Analysis; Identifying Sales Opportunities; Certifications often desired

Benefits

medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match; pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; robust wellness program with financial incentives; maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year; between 15 to 25 vacation days each year, depending on career level and years of service; incentive eligible based upon company, business and/or individual performance