Relationship Manager, Scale

Are you ready to lead the charge in AI-driven customer service? As a Scale Relationship Manager, you will be a key member of the team leading the growth of our existing business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.

Responsibilities

Build relationships with Intercom’s scaled business customers ensuring revenue growth and customer retention; Work with current customers to understand their business pains, and provide solutions based on our platform to alleviate them; Develop strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achievement of business goals; Develop advanced knowledge of your customers' businesses and goals while accurately forecasting sales pipeline; Collaborate with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation; Track and report all key metrics related to customer growth, retention and Intercom product usage growth

Requirements

2+ years selling SaaS products; Ability to manage a large book of business; 200 accounts (retention, renewals, & account growth); Strong sales instincts and track record hitting and exceeding quota; Exceptional written and verbal communicator; Comfortable and energized operating and problem-solving in a fast-moving organization; Exhibits a growth mindset, intellectual curiosity, and ambition; Ability to build and maintain deep client relationships across levels in complex organizations; Demonstrable history of leadership, with both immediate and cross-functional teammates; Proof of eligibility to work in the United States required

Nice to have

1+ years in closing role

Benefits

Corporate bonus program or sales incentive (target included in OTE); Stock in the form of Restricted Stock Units (RSUs); Health and wellbeing programs; Family support; Time away from work; Financial future programs