Renewal Specialist

The Renewal Specialist is the execution engine of Keyloop's Renewals Desk. This is a hands-on, deal-doing role focused on owning and closing a portfolio of customer renewals across defined segments — ensuring contracts are renewed on time, at the right value, and with minimal churn. Working within the frameworks and playbooks established by the Senior Manager, Renewals & Retention, the Renewal Specialist will be the primary point of contact for renewal activity across their assigned accounts — managing timelines, progressing negotiations, identifying risk, and executing save plays where required. This role is not about building the strategy. It is about delivering it — consistently, professionally, and at pace.

Responsibilities

Own a defined portfolio of customer renewals across one or more segments; Manage the full renewal lifecycle for assigned accounts, including proactive outreach, confirmation of renewal intent and commercial terms, coordination with Finance and Legal, and escalation for complex or at-risk situations; Ensure all renewals are progressed within defined timelines and milestones; Maintain accurate and up-to-date renewal records in Salesforce (or relevant CRM); Proactively identify accounts showing signs of renewal risk and execute save plays; Lead commercial renewal negotiations within agreed parameters; Maintain accurate renewal forecasts for assigned portfolio; Provide weekly input to renewals pipeline and risk reporting; Liaise with Customer Success Managers, Finance, Legal, and Commercial Operations

Requirements

Experience in a renewals, retention, or account management role within a B2B SaaS or subscription business; Demonstrated ability to manage a portfolio of accounts through a full renewal cycle; Comfortable having commercial conversations with customers, including price increases and save plays; Highly organised, with the ability to manage multiple renewals simultaneously without losing detail; Proficient in CRM tools (Salesforce preferred) and Excel/Google Sheets for pipeline management; Clear communicator — written and verbal — with customers and internal stakeholders

Nice to have

Familiarity with SaaS contract structures, ARR mechanics, and GRR/NRR metrics; Exposure to multi-product or complex licensing environments; Experience working alongside or within a Customer Success function; Background in automotive, dealer management, or B2B technology sectors

Benefits

Inclusive work environment; Investment in development; Performance-based pay and benefits; Equal opportunity employer; AI tools training and support; Opportunity to collaborate with global industry experts; Work with game-changing products and services