Renewals Operations Analyst

As a member of the Commercial Operations Team, this role plays a critical part in developing and driving renewal and outreach strategies. Operating within a fast-paced environment that prioritizes accountability, the successful candidate will bring a wealth of prior SaaS experience, extensive knowledge of the public sector, excellent written and verbal communication skills, strong analytical capabilities, a genuine passion for our customers’ success, and a drive to introduce innovative technology within the government sector.

Responsibilities

Execute a comprehensive renewals playbook to streamline the renewal process and improve overall customer retention; Collaborate with Customer Success and Sales teams to create targeted outreach and engagement campaigns, ensuring timely renewals; Prepare pricing schedules and effectively negotiate pricing with customers, aiming for successful and mutually beneficial agreements; Work closely with internal Legal and Finance teams to draft and execute renewal contracts, ensuring compliance with company policies and legal requirements; Maintain and update accurate renewals forecasts, proactively identifying any potential risks or challenges, and collaborating with internal stakeholders to develop effective resolution strategies; Engage in cross-functional collaboration with various teams to gather essential documentation and resources required for maintaining organizational performance metrics

Requirements

Minimum of 1 year of experience in Sales, Account Management, Deal Desk, or Customer Success, preferably within small to later-stage SaaS companies; Demonstrated success in thriving within a fast-paced, dynamic, and high-growth technology environment; Proficient in contract verification, maintaining data integrity of all quotes, and reviewing terms and conditions to ensure renewal subscriptions align with company guidelines and policies; Ability to effectively manage account team deal desk requests and lead renewal/commercial negotiation discussions; Possess a positive attitude, high level of motivation, and a genuine passion for business development; Excellent communication skills (written, verbal, and presentation), with the ability to articulate technical subjects to non-technical end-users in large enterprises

Nice to have

Bachelor’s degree in a relevant field is highly preferred

Benefits

Comprehensive healthcare options for individuals and families; Flexible vacation policy and paid company holidays; 401(k) with company match; Paid parental leave, wellness stipends, and HSA contributions; Professional development and growth opportunities; A collaborative office environment with weekly catered lunches