Rep, Customer Service 1

Serve customers by providing product and service information, processing quotes and orders, resolving product and service issues, and assisting with cost estimates, product sizing/dimensions, and installation discussions.

Responsibilities

Serve customers by providing product and service information, processing quotes and orders, resolving product and service issues, and assisting with cost estimates, product sizing/dimensions, and installation discussions; Maintain strong knowledge of company products, services, and clients; Document customer interactions and transactions accurately; Listen attentively to customer needs, demonstrate empathy, and advocate for the customer; Process phone, fax, and email quotes and orders accurately within required cut-off times; Enter faxed, emailed, and phoned-in orders for production; Coordinate between sales and production to meet customer deadlines; Maintain effective communication with sales, production, product, and support teams; Communicate delivery dates and times to customers; Resolve product or service issues by identifying causes, recommending solutions, expediting corrections, and following up to ensure resolution; Assist sales staff with expediting orders and communicating with the production floor

Requirements

Minimum 1 year of customer service experience; Strong organizational, listening, and communication skills; Ability to read, calculate, and write measurements using number fractions; Ability to read and interpret drawings and specifications; Computer proficiency with accurate numeric data entry; Ability to work independently, manage priorities, and meet deadlines; Ability to work efficiently in a fast-paced, team-oriented environment; Willingness to work overtime as required

Nice to have

Glass industry preferred; Experience in installation, assembly, carpentry, or construction is a plus

Benefits

Industry competitive benefits at the lowest cost to the employee; PTO and holidays, including floating holidays you can choose; Pay-for-performance culture with potential for annual raises and bonuses; Training to equip you with the knowledge and skills you need to succeed