Repair & Service- Customer Service Representative

Under close supervision, the Repair & Service- Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

Responsibilities

Responds to basic customer inquiries regarding products, provides quotes, and handles order entry; Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales); Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters; May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries; Builds customer relationships to drive repeat business by relating to the customer and drive process improvements; Orders items to ensure appropriate inventory levels are maintained for customers; May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order; Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory; Determines the most cost effective shipping method for customer orders; Partners with Account Representatives to ensure customer satisfaction; Expedites backorders; May pull inventory and prepare order for shipment to customer; May handle customer returns; Performs other duties as assigned

Requirements

High school diploma or GED; zero (0) to three (3) years of related experience or an equivalent combination; reliability, organization, and attention to detail; strong communication skills including written, verbal, and listening; ability to multi-task and time management skills; moderate computer skills including information processing, communicating via email, using business systems and searching capabilities to find products on the internet

Nice to have

Product knowledge

Benefits

Healthcare coverage; 401(k); tuition reimbursement; vacation pay; sick pay; holiday pay