Representative, Credit

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

The purpose of this job is to manage customer accounts and payments to ensure collection of outstanding accounts receivable and minimize company credit exposure along with providing customer support as needed.

We are seeking applicants with a local presence in Knoxville, TN or the surrounding communities.

This position does not support immigration sponsorship. To be considered you must have the legal right to work in United States without additional sponsorship

Responsibilities

Perform collection of past-due invoices for over-the-road fuel accounts, document customer activity and issues in collections software and Salesforce; Monitor and review daily receipts (multiple forms of payment) as well as draft returns, collect payments accordingly and timely activate/deactivate accounts to control credit exposure.; Develop and maintain customer relationships ensuring timely response to customer needs including invoices, transaction details, troubleshooting declined transactions and other account specifics; Develop and maintain relationship with assigned sales representatives in order to take a partnership approach to collect balances and preserve/grow customer relationships through credit offerings (including, but not limited to, payment extensions as needed and credit limit increases within approved thresholds); Analyze customer trends and proactively take action to limit exposure by reducing credit terms and limits as needed, requiring security in the form of deposits and/or legal guarantees, and identifying related entities with multiple accounts; Work with store reconcilers and third-party billing cards to help research manual re-bills and effectively communicate to sales/customer; Assist cash applications team with applying customer payments and reconciliation efforts as needed; Identify inefficiencies and suggest automation to eliminate inefficiencies

Requirements

High school diploma or equivalent certificate required; Bachelor’s degree in business or related field preferred; Minimum one year work experience preferred; Bilingual preferred; Intermediate Microsoft Office skills; Excellent analytical, critical thinking, and organizational skills; Strong attention to detail; Excellent written and oral communication skills; Ability to make decisions and work with minimal supervision; Ability to set priorities, multitask, meet deadlines, and resolve problems with a high sense of urgency