Rescue Partner Programs Specialist

The Rescue Partner Programs Specialist plays a vital role in the daily operations of our Rescue and Transport Programs, supporting lifesaving efforts through initiatives such as the Rescue Partners Program, Working Cat Program, Project Reachout, Community Cat Program, and Transport Team. This role is responsible for coordinating animal transfers, communicating with rescue partners and community members, maintaining accurate records, and ensuring animals safely move between shelter locations and off site partners. The ideal candidate thrives in a fast-paced, mission-driven environment and brings a collaborative, compassionate approach to their work.

Responsibilities

Coordinating animal transfers; Communicating with rescue partners and community members; Maintaining accurate records; Ensuring animals safely move between shelter locations and off site partners; Building and maintaining strong relationships with rescue partners, outreach organizations, clients, and internal teams; Providing exceptional customer service; Transporting animals; Supporting medical and intake processes; Managing program data; Assisting with special projects as needed

Requirements

High school diploma or GED; Must be 21 years old; Minimum of two years' experience in providing exemplary customer service; Familiarity with cash handling operations; Proficiency with Microsoft Word, PowerPoint, Excel, Outlook and Explorer; Proficiency with multiple social media platforms, i.e. Facebook, Twitter, Instagram; Must be able to operate in a fast paced and at times stressful environment; Must be able to handle animals in all conditions; Excellent interpersonal, conflict resolution and customer service skills; Must demonstrate excellent oral, written and public speaking skills; Regular attendance; Access to reliable transportation; Must be able to hear above the sound of the animals and be able to speak clearly and communicate well with employees and the public; Must be able to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl; Must be able to occasionally lift and/or move up to 50 pounds; Must pass pre-employment drug and background screening

Nice to have

Previous experience in veterinary field preferred; Ability to perform health checks, TPR exams and vaccinations preferred; Experience in working with difficult or combative customers a plus

Benefits

Competitive salary; Generous PTO program; Up to 8 paid holidays per year; 401(k) with employer contribution; Public Service Loan Forgiveness (PSLF) program; Discounts on veterinary services and other pet perks