Reservation Agent

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Responsibilities

Respond to customer enquiries and reservation requests via phone, email, and messages; Assist guests in selecting the best options to suit their preferences and needs; Accurately input and maintain reservation details in our system; Inform guests about hotel services, current promotions, and special packages; Modify or cancel reservations as required, ensuring guest satisfaction; Work closely with the Front Office and Sales teams to deliver seamless service; Handle guest concerns or complaints in a courteous and solution-focused manner; Keep accurate and organized records of customer interactions and bookings; Follow company procedures and policies relating to reservations and payments

Requirements

Excellent verbal and written communication skills, with a friendly and empathetic demeanor; Proficiency in reservation management systems and general computer skills; Strong problem-solving abilities and attention to detail; Demonstrated ability to multi-task and remain calm under pressure; Cultural sensitivity and awareness, with a customer-focused mindset; Fluency in English required,; In-depth knowledge of luxury hospitality standards and practices; Flexibility to work various shifts, as required