Reservations Agent

The Dunlin, Auberge Collection, is a coastal escape in South Carolina’s Sea Islands set within the exclusive waterfront community of Kiawah River. Named after a beautiful local shorebird, this charming getaway is an experience-driven, design-led boutique luxury retreat embodying the eternal Southern summer home. Inviting guests to experience the outdoor bliss of coastal living on 2,000 picturesque acres, the nature-embraced Johns Island resort is just 20 miles from Charleston.

For more information: auberge.com/the-dunlin

Embark on a journey of refined hospitality as a Reservations Agent, where every interaction becomes an artful orchestration of bespoke experiences.

*Remote only for FL, GA, NC, PA, SC, TN, VA

Responsibilities

Responding to guests’ inquiries regarding room reservations, availability, and general questions about accommodations, pricing, and special offers.; Assisting and ensuring effective guest challenge resolution. Working closely with fellow guest service team members and other departments to resolve any challenges, ensure follow-through, and exceed guest expectations when possible.; Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests.; Upselling services and offerings as appropriate, ensuring that each guest is fully educated about the resort’s offerings.

Requirements

Two years in a hospitality, spa, or reservations position, preferably at a luxury resort.; Ability to create professional business letter correspondence.; Must possess gracious people and sales skills, excellent phone manner and ability to engage in a positive manner with each and every guest.; Ability to work cohesively with other departments and co-workers as part of a team.

Benefits

Free Parking; Free Team Member Cafeteria; Holiday Pay; Team Member Stay Program; 50% off F&B + Spa