Reservations Executive

As a member of the Reservations team, the Reservations Executive plays a key role in ensuring that Discova meets and exceed its goals and operates successfully. This will involve the delivery of best-in-class service and memorable local experiences for travellers. Operationally, the role will be responsible for fulfilling booking logistics, handling operational issues and continually providing feedback to management on risks and possible improvements of the ways we operate our products. You have a strong desire for structure, exceptional organisational skills and love working according to procedures and schedules. You thrive on being meticulous and methodical and delivering a world-class service.

Responsibilities

Manage and make reservations of accommodation, air ticket(s), train ticket(s), suppliers, restaurants, and all services included in a package (except tour guides); Effectively cooperate with Operations and Fleet, Product, Sales, Customer Experience and suppliers for seamless daily operations and overall service improvements; Ensure all bookings, passenger details, logistic information, internal notes and supplier notes are updated on reservations system in an accurate and timely manner; Resolve customer service issues to customers’ satisfaction with appropriate corrective and preventive measures

Requirements

Fluent in national local language, and intermediate to advanced level of written and spoken English; Well-developed problem-solving skills; Customer centric with commitment to high standards of service delivery; High attention to detail and strong time/priority management skills; Able to work independently or in a team environment; Comfortable with a flexible rotating roster that may include late nights, weekends and early mornings; Ability to work with uncertainties/changing priorities and to remain calm under pressure; Willing to travel on business when required; Personally aligned with Discova’s company purpose and values; Proficient with Microsoft Office applications

Nice to have

A degree in tourism and hospitality

Benefits

Culture: Join Discova and Flight Centre Travel Group—certified Great Place to Work® across multiple regions with a team culture like no other in the travel industry; Travel Discounts: Exclusive rates for you, family and friends on flights, hotels, tours, cruises, travel insurance and more; Career Growth: Real opportunities across a global network of brands—we promote from within and invest in your development; Learning & Development: Access to LinkedIn Learning with 24,500+ courses and individualized development pathways; Recognition: Famous FCTG culture at Reward & Recognition events including Global Gathering and EOFY celebrations; Inclusive Workplace: Equal Opportunity Employer welcoming diversity across race, ethnicity, religion, gender identity, sexual orientation, disability, and age; Give Back: Corporate Social Responsibility program and paid parental and volunteer leave; Sustainability: Committed to protecting the environment essential to tourism's future