Reservations Sales Agent (m/w/d)

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

We are currently seeking a Reservations Coordinator to join our vibrant team. At RHG, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.

As a Reservations Coordinator, you embody a unique blend of precision, efficiency, and a customer-centric approach, elevating our Reservations Team. Your role is instrumental in ensuring seamless and top-notch service, where attention to detail meets a passion for enhancing the guest experience.

Our reservations team are natural organizers. Sales driven with meticulous attention to detail and totally tuned in to guests needs to deliver an experience that is beyond expectation - creating memorable moments for our guests.

Our Reservations Co-Ordinator loves the hustle and bustle of life and are passionate enough to fill our house!

You will convert booking enquiries into sales, ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level.

You will maximize sales and profitability by monitoring consumer demands and upselling in order to achieve targets.

As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the reservations department.

As Reservations Co-Ordinator, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!

Requirements

Experience in reservations.; Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style.; Commitment to delivering exceptional guest service with a passion for the hospitality industry.; Ability to find creative solutions with proven problem- solving capabilities offering support where required.; Personal integrity, with the ability to work in an environment that demands excellence, time and energy.