Resident Service Coordinator – Receptionist (Full-time)

Nau mai ki te roopu Arvida | Welcome to Arvida

At Arvida, we create communities with freedom to thrive .

We develop and operate communities that provide independent living and aged care services to older New Zealanders - with a resident-led approach. Each day, our interactions with our team and residents are guided by three values: Being There | In it Together | Look for a Way.

Mō te tūranga | About the role

As part of our reception team, you will be the first point of contact for our residents, family, and business contacts. Your creativity and enthusiasm will support you in your day-to-day tasks, including:

To tatou kaitono pai | What you bring

Strength and competence in customer service and administration through experience in a similar role. Our ideal candidate will demonstrate:

Responsibilities

Attending to reception duties including telephone calls, and assisting residents and visitors, in a warm, friendly, and professional manner; Sorting documents, mail & parcels and delivering items to appropriate individuals within the village; Running our small on-site shop; Booking hairdresser and beautician appointments; Maintaining/creating resident database profiles; Providing services pleasantly and courteously which is respectful of individual privacy, dignity, and personal property; Assisting with the day-to-day operations of the office

Requirements

Ability to interact & communicate with a variety of people; Ability to think on their feet and and solve problems; Compassion and sensitivty; Ability to prioritise tasks and meet deadlines.; Strong experience with Office 365 including Outlook, Teams, Word, Excel, and PowerPoint.

Benefits

A competitive market rate; Mentorship with experienced managers; An engaging, positive, and supportive work culture; The opportunity to work with a dedicated and enthusiastic team