Restaurant and Bakery Service Manager

Assists the General Manager in restaurant operations and in achieving planned sales and profit levels for the restaurant through the implementation, management, and enforcement of company policies, procedures, programs, and performance standards. Provide direction for restaurant staff to ensure maximum guest satisfaction, ensuring execution of all employee duties to guarantee maximum guest satisfaction and a quality work environment.

Responsibilities

Assists the General Manager in restaurant operations and in achieving planned sales and profit levels through implementation, management, and enforcement of company policies, procedures, programs, and performance standards; Provides direction for restaurant staff to ensure maximum guest satisfaction and a quality work environment; Assists in planning and analyzing administration and operations manpower; Ensures that all menu items are prepared, portioned, and presented properly in a clean, safe, and sanitary manner according to established procedures, performance standards, and local health department regulations; Performs or assists all functions for all positions in the restaurant under certain circumstances; Ensures compliance to productivity and service standards with sufficient well-trained and productive employees; Ensures proper management of facility and equipment through preventive maintenance, energy conservation, repairs, security measures, and adherence to safety and sanitation requirements; Ensures inventory levels for food and non-food items are properly maintained according to company guidelines; Conducts employment activities including staffing, training, performance reviews, recommending salary increases, and issuing work histories; Ensures accurate financial data including payroll, cash and receipts, productivity, food costs, and operating expenses; Responsible for all communications with regard to system breakdowns and deficiencies; Attends unit management meetings and makes presentations as requested; Responsible for meeting established objectives during periods of his/her or Key Hourly’s supervision; Anticipates, identifies, and corrects system breakdowns to achieve maximum guest satisfaction; Ensures thorough training and development of non-exempt personnel directly supervised

Requirements

High school diploma; Demonstrates principled actions, uses sound judgment and follows through on commitments; Anticipates problems and issues and makes timely and sound decisions; Demonstrates a passion and working knowledge of food, liquor, beer and wine; Leads by example and maintains a guest first focus; Sets and shares goals with team, monitors and tracks progress of goals; Directly and honestly addresses issues and resolves conflicts and seeks opportunities for improvement; Clarifies roles, responsibilities, priorities and expectations; Extensive standing and walking for up to 8 hours; Must be able to see at a distance (20) feet, at close range (12 inches), distinguish between shapes and utilize peripheral vision to avoid hazards; Must be able to communicate clearly; Exposure to heat, steam, smoke, cold; Reaching heights of approximately 6 feet and depths of 2 ½ - 3 feet; Must have high level of mobility/flexibility in space provided; Must have time management skills; Must be able to read, write and perform addition/subtraction calculations; Must be able to control and utilize fingers to write, slice, chop and operate equipment; Must be able to fit through openings 30” wide; Must be able to work irregular hours under heavy pressure/stress during busy times; Bending, reaching, walking; Carrying trays of food products weighing about 50 pounds for distances up to 30 feet; Lifting up to 50 pounds; Exposure to dish and cleaning chemicals

Nice to have

Some college or degree preferred; 1 – 2 years’ managerial experience preferred, preferably in the food service industry

Benefits

Employee discounts; Paid time off; Medical; Dental; Vision; Wellness Program; Life Insurance; Disability Insurance; 401k; Health Savings Account; Employee Assistance Program; Vacation/Sick Time Benefits; Travel Accident Insurance; Discounted Tuition; Waived Application Fee; Deferred Tuition; Complimentary Course