Restaurant Host

The Host is responsible for greeting guests, managing the waitlist, seating guests, and ensuring the dining area runs smoothly. The role requires exceptional customer service skills, a friendly attitude, and a strong ability to multitask in a fast-paced environment. The Host serves as the first point of contact for guests and plays a key role in creating a welcoming and pleasant atmosphere. This is a non-exempt, hourly position that adheres to California wage and labor laws, including meal and rest break compliance.

Responsibilities

Greet guests warmly and professionally as they arrive at the restaurant; Manage reservations and walk-ins, ensuring guests are seated promptly and according to the restaurant's seating plan; Escort guests to their assigned tables and provide them with menus; Maintain a clean and organized host stand and waiting area; Monitor and manage the restaurant's reservation system; Maintain an accurate and organized waitlist, providing wait times and communicating with guests as necessary; Communicate effectively with servers and kitchen staff to ensure smooth guest flow and table turnover; Answer the phone, take reservations, and provide guests with information about the menu, specials, and restaurant services; Handle guest inquiries or concerns in a professional manner, escalating issues to management when necessary; Assist with coordinating guest seating preferences when possible; Maintain a positive, friendly demeanor at all times; Follow all California health and safety regulations, including proper sanitation practices; Ensure guests are seated in accordance with social distancing guidelines or any other applicable regulations; Comply with California Labor Code, including accurate timekeeping, meal/rest break compliance, and safety standards

Requirements

Previous experience in a restaurant, hospitality, or customer service environment is preferred but not required; Exceptional interpersonal and communication skills, with a focus on providing excellent customer service; Ability to multitask and remain organized in a fast-paced environment; Ability to maintain a professional and friendly attitude even during high-volume periods; Basic math skills for managing waitlist and reservations; 18+ may be required for some duties based on restaurant policy; Ability to stand and walk for extended periods of time (up to 8 hours); Ability to lift up to 25 lbs (e.g., menus, seating materials); Exposure to hot, noisy environments, and fast-paced conditions; Ability to work evenings, weekends, and holidays, as required

Nice to have

Previous experience in a restaurant, hospitality, or customer service environment

Benefits

Eligible for meal and rest breaks as required by California labor laws