Restaurant Hostess

Key Responsibilities:

- Welcome and acknowledge all guests in a warm, friendly, and professional manner.

- Manage reservations, walk-ins, waiting lists, and table allocations efficiently.

- Escort guests to their tables and present menus in accordance with service standards.

- Maintain accurate reservation records and communicate guest preferences, VIPs, and special occasions to the team.

- Respond to guest enquiries and requests, providing accurate information about menus, promotions, and outlet facilities.

- Monitor guest flow, table availability, and waiting times to ensure a smooth dining experience.

- Coordinate closely with the restaurant service team and management to ensure seamless guest service.

- Maintain the hostess area and personal presentation to the highest standards of cleanliness, grooming, and professionalism.

Responsibilities

Welcome and acknowledge all guests in a warm, friendly, and professional manner.; Manage reservations, walk-ins, waiting lists, and table allocations efficiently.; Escort guests to their tables and present menus in accordance with service standards.; Maintain accurate reservation records and communicate guest preferences, VIPs, and special occasions to the team.; Respond to guest enquiries and requests, providing accurate information about menus, promotions, and outlet facilities.; Monitor guest flow, table availability, and waiting times to ensure a smooth dining experience.; Coordinate closely with the restaurant service team and management to ensure seamless guest service.; Maintain the hostess area and personal presentation to the highest standards of cleanliness, grooming, and professionalism.

Requirements

Previous experience as a Hostess or in a similar guest-facing role, preferably within a 5-star hotel or luxury restaurant.; Excellent communication and interpersonal skills with a warm and approachable personality.; Strong customer service skills and a genuine passion for hospitality.; Good organizational skills with the ability to manage reservations and multiple guest requests efficiently.; Professional, confident, and well-presented with excellent grooming standards.; Ability to remain calm, positive, and professional in a fast-paced environment.; Good command of English, additional languages are an advantage.; Flexible to work shifts, weekends, and public holidays.