Restaurant Team Member

Tim Hortons is expanding across the UK and we need brilliant people like you to help us. We put the customers at the forefront of everything that we do, and we are currently looking for outgoing Restaurant Team Members to join the team on a permanent basis to ensure that we continue to have an exceptional brand. As a Restaurant Team Member, you will provide and create exceptional guest experiences.

Responsibilities

provide and create exceptional guest experiences; welcoming every customer with a smile and being genuinely friendly at all times; delivering fast, friendly and accurate service to all customers; attempting to resolve simple customer enquiries and referring difficult customer enquiries to a Manager; ensuring food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards; carrying out temperature checks and record as per company process; completing daily and weekly cleaning schedules as per cleaning chart; following critical standards for raw and finished product quality, service speed, cleanliness and sanitation; adhering to restaurant performance standards for crew stations and as per shift manager directions; being aware of the goals and targets of the restaurant; maintaining operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations including the restocking of workstations; reporting all work related near misses, injuries and illnesses as soon as possible; following correct procedures and reasonable instructions including wearing Personal Protective Equipment (PPE) when instructed

Requirements

positive team player; previous customer service experience within a dynamic, fast paced environment; excellent communication skills; strong focus on the customer; flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends)

Nice to have

passion for fantastic customer service; customer satisfaction; healthy obsession with coffee

Benefits

opportunity to grow with us and carve a glorious career