Retail Account Manager (RAM) – NRS & Retail Services

IDT's Retail division is looking for an energetic, hybrid Retail Account Manager (RAM). In this role, you won't just manage a route—you will be a growth partner for small businesses. You will drive revenue by selling our flagship National Retail Solutions (NRS) portfolio—including Point-of-Sale (POS) systems, credit card merchant services, and cash advances—while simultaneously managing and expanding our traditional telecom and financial services products (Boss Revolution) within your territory. This role balances the thrill of direct, consultative sales with the stability of consistent account management.

Responsibilities

Drive NRS Product Sales by prospecting, pitching, and closing sales for NRS Point-of-Sale (POS) devices, Merchant Services, and Cash Advances to new and existing retail accounts; Manage an assigned route by developing and executing a weekly cycle to visit retail stores, ensuring customer satisfaction and identifying upsell opportunities; Open new retail doors by actively prospecting and going door-to-door to expand IDT and NRS presence in territory; Onboard and support customers by driving merchant application process, helping store owners use services, and providing light troubleshooting/tech support on equipment; Handle operations and inventory including sales, cash/payment collections, and telecom card inventory using IDT's accounting system

Requirements

1-2 years of experience in retail sales, outside sales, or customer-facing roles; valid driver's license, reliable car, and willingness to travel door-to-door within assigned territory daily; comfortable using basic MS Office, CRM tools, tablets, and Bluetooth equipment; resilient people person with sharp attention to detail, strong presentation skills, and ability to multitask in a fast-paced entrepreneurial environment

Nice to have

Prior exposure to Merchant Services, POS implementation, or route sales; bilingual fluency in both English and Spanish

Benefits

Competitive Base Salary plus uncapped commission structure; Comprehensive mileage and gas reimbursement program; Paid on-the-job training on both NRS tech products and IDT telecom services; Excellent benefits package (Medical, Dental, Vision, Life Insurance, 401k with employer match, and PTO)