Retail Account Manager (RAM) – NRS & Retail Services

IDT's Retail division is looking for an energetic, hybrid Retail Account Manager (RAM). In this role, you won't just manage a route—you will be a growth partner for small businesses. You will drive revenue by selling our flagship National Retail Solutions (NRS) portfolio—including Point-of-Sale (POS) systems, credit card merchant services, and cash advances—while simultaneously managing and expanding our traditional telecom and financial services products (Boss Revolution) within your territory. This role balances the thrill of direct, consultative sales with the stability of consistent account management.

Responsibilities

Drive NRS Product Sales: prospect, pitch, and close sales for NRS Point-of-Sale (POS) devices, Merchant Services, and Cash Advances to new and existing retail accounts; Manage an assigned route: develop and execute a weekly cycle to visit retail stores, ensuring high customer satisfaction and identifying upsell opportunities; Open new retail doors: proactively prospect and go door-to-door to expand IDT and NRS presence in territory; Onboard & support customers: drive merchant application process, help store owners use services effectively, provide light troubleshooting/tech support on equipment; Handle operations & inventory: manage sales, cash/payment collections, and telecom card inventory using IDT's accounting system

Requirements

1–2 years of experience in retail sales, outside sales, or customer-facing roles; valid driver's license and reliable car; willingness to travel door-to-door within assigned territory daily; comfortable using basic MS Office, CRM tools, tablets, and Bluetooth equipment; resilient "people person" with attention to detail, strong presentation skills, and ability to multitask

Nice to have

Bilingual in English and Spanish; Prior exposure to Merchant Services, POS implementation, or route sales

Benefits

Competitive base salary plus uncapped commission structure; Comprehensive mileage and gas reimbursement program; Paid on-the-job training on NRS tech products and IDT telecom services; Medical, Dental, Vision, Life Insurance, 401k with employer match, and PTO