Retail Assistant

We are seeking Full Time Retail & Forecourt Assistants who are fully flexible to work at the Texaco Service Station in the Mace store on Castlebar Road, Westport. Candidates must be 18 years old or older due to the requirement of serving alcohol and tobacco. Title: Retail Assistant. OBJECTIVE: To delight customers by exceeding their expectations on every visit. The Retail Assistant provides ongoing support to the Management Team to ensure every customer receives the best quality, service, and cleanliness each time they visit the store. The Retail Assistant must interact with customers, staff, and management in a friendly and efficient manner to achieve this result. It is the responsibility of the Retail Assistant to carry out his/her duties in compliance with the training received, and the standards set in the Employee Handbook. The purpose of the role is to serve all customer, regardless of what area they visit, in a friendly and welcoming fashion, going the extra mile to meet their needs in a clean and presentable environment. All roles require flexibility in merchandising, serving, cleaning, and ensuring a great visit for every customer every time.

Responsibilities

To delight customers by exceeding their expectations on every visit; Serve customers in a friendly and efficient manner; Communicate with customers in an effective and welcoming manner; Deal with customer complaints professionally and pleasantly and refer to the store manager where appropriate; Accurately compute sales prices and total purchases, and receive & process appropriate payment from the customers; Follow company policies and procedures; Assist customers in bagging purchases; Maintain knowledge of current in-store sales and promotions; Answer customer queries about the store and its merchandise; Open and close cash registers performing tasks such as counting money, balancing cash drawers, and making deposits; Clean shelves & counters and sweep floors internally and externally; Clean all areas of the store (including staff facilities) as directed; Ensure the Coffee Dock area and equipment are maintained to the required level of Hygiene; Maintain a clean and well-organised back store area; Receive and check stock in line with company guidelines; Ensure stock is packed in line with company merchandising guidelines and stored in line with food hygiene policy; Update shelf-edged labels as instructed by management; Rotate stock appropriately minimising waste; Be vigilant at all times to prevent stock loss and waste; Conduct stock takes as instructed; Take care of health & safety and reduce risks and hazards; Help out the Supermac’s counter when it’s busy; Prepare food for subsequent resale in line with HACCP regulations; Check temperatures around the store ensuring they are compliant with HACCP regulations; Maintain HACCP records in line with store policies; Monitor Critical Control Points and ensure food is not open to contamination; Perform any other duties assigned by the assistant store manager/store manager

Requirements

Full-time; fully flexible; Candidates must be 18 years old or older due to the requirement of serving alcohol and tobacco; Only candidates who currently have the legal right to work in Ireland will be considered; Ability to follow instructions – learn new skills; Friendly professional manner; Strong people skills; Above-average listening skills; Organization and planning skills; Excellent interpersonal skills; Attention to detail; Good work ethic; Good attitude towards customers and fellow workers