Retail & Forecourt Manager

The Plaza Group is one of Ireland’s leading independent motorway and primary route services groups. As usual, our core brands include the iconic Supermac’s, Papa John’s Pizza, and the delicious SuperSubs outlets, as well as Mac’s Diner Deli and our Barista. The Plaza Group is committed to maintaining the traditional values that the Supermac’s name has become synonymous with. The company’s success is built on a unique menu, ideally suited to local tastes, which uses food and ingredients sourced locally wherever possible and is enhanced by quality in every aspect of preparation. We are the only quick-service restaurant to use fresh, never-frozen 100% Irish beef and chicken.

Responsibilities

Ensure delivery of store targets (both in terms of sales & profitability) through the effective management of store and forecourt, including marketing, operations, and personnel; Recruitment, training, and development of high-quality personnel for store operations; Rostering and general management of personnel to ensure adequate cover within budgetary provisions; Plan and organize operations to ensure consistent service is provided to the customer; Managing the overall performance of the store; Ensure the team is motivated; Manage the performance of the team utilising effective performance management techniques in line with labour law; Generating financial reports, analysing the same, and reporting any discrepancies to the store owner; Setting budgets for the store; Ensure overheads are controlled and minimised where appropriate; Ensure store sales are maximised; Ensure store margins are managed appropriately, and the profitability of the store is maximised; Ensure the operation runs efficiently and smoothly; Ensure store standards are consistently improved in terms of housekeeping, merchandising, presentation, and service; Ensure all standards in terms of health and safety and legislation in general are adhered to in respect of fuel, including deliveries and procedures; Manage cash handling in line with company cash handling procedures and take action on any discrepancies that arise; Manage store merchandising, ensuring appropriate "value" image is portrayed in line with company procedures; Accountable for ensuring consistently high levels of customer service; To ensure all customer complaints are dealt with appropriately; Ensure effective stock control systems are in place; Preparation for and management of stock take; Ensure effective stock control procedures are in place to minimise stock loss; Ensure effective food management and waste systems are implemented, managed, and updated appropriately; Identify areas of stock leakage and ensure effective systems are in place to minimise stock loss (e.g., through pilferage, wastage, and damage); Take full care of the Health & Safety of all personnel and customers in-store and ensure any risks are minimised, or where possible, eliminated (particular care in respect of fuel); Ensure the security of the store and personnel is maintained at all times; Ensure secure opening and closing procedures; Ensure the store operates within relevant legislation in terms of labour law, health and safety law, HACCP, and the sale of goods; Meet targets as agreed; To undertake other additional duties as may be assigned by the store owner

Requirements

Proven ability in managing retail sales team; Planning & organising; Problem-solving; Managing performance; Excellent operational knowledge of the retail environment; Excellent interpersonal relations; Excellent understanding of consumer needs; Proven track record in achieving agreed targets; Financial skills with previous experience in budgets and profit and loss accounts; Working knowledge of Labour Law, Health & Safety regulations, HACCP, and Consumer Law; An excellent commercial acumen with the ability to anticipate and react to market changes; Committed to continually improving standards; Self-motivated; The ability to work in a pressurised environment; Computer skills; Only candidates who currently have the legal right to work in Ireland will be considered