Retail Operations Manager

Opening a new store is exciting.

Building one that's constantly growing is even better.

We're looking for a Retail Operations Manager who wants more than just keeping the lights on. We're after someone who's commercially minded, loves being on the floor, and is always looking for ways to improve the customer experience, grow sales and get more out of the business.

This is a hands-on leadership role. You'll be leading the team, driving performance, keeping operations running smoothly and constantly looking for opportunities to make the store even better.

If you're energised by ownership, thrive on hitting targets and love turning ideas into action, we'd love to hear from you.

About MyRunway

MyRunway is one of South Africa's leading e-commerce retailers, and we're bringing that same fast-moving, customer-first mindset into retail.
We move quickly, challenge the status quo and believe the best ideas can come from anywhere. We're looking for someone who's excited by the opportunity to help build something special from the ground up.

Requirements

What a typical day might look like; You'll be responsible for:; Taking ownership of the store's overall sales, profitability and performance.; Executing pricing, markdown and promotional strategies to maximise sales.; Driving merchandising standards that create an outstanding customer experience.; Leading the recruitment, scheduling, coaching and performance of your team.; Reviewing store performance and using data to make commercial decisions.; Managing inventory, stock rotation, stock accuracy and shrinkage.; Working closely with our warehouse team to move excess stock and keep inventory healthy.; Ensuring an excellent customer experience at every touchpoint.; Overseeing store administration, cash handling and banking procedures.; Maintaining a safe, secure and well-run store, including health & safety and loss prevention.; Preparing weekly reporting, forecasts and performance updates.; You'll probably enjoy this role if you...; You love chasing targets and celebrating wins with your team.; You're always thinking about how things could be done better.; You enjoy coaching people and helping them grow.; You naturally take ownership rather than waiting for someone to tell you what to do.; You like balancing commercial thinking with delivering a great customer experience.; You thrive in fast-moving environments where every day looks a little different.; What we're looking for; We're looking for someone with:; 2–3 years' experience managing a retail store or team.; A proven track record of achieving sales targets and commercial results.; Strong leadership and people management skills.