Retail Operations Manager

Responsibilities

Manage and oversee daily retail operations to ensure smooth and efficient business activities; Coordinate with retail partners and third-party vendors to support device deployment and operational readiness; Ensure proper installation, distribution, and maintenance coordination of robotic devices across retail locations; Develop and implement standard operating procedures (SOPs) to improve operational efficiency and service quality; Monitor store performance, operational KPIs, and device utilization to identify areas for improvement; Coordinate with Sales, Implementor, and other internal teams to ensure successful retail implementation; Handle operational issues and ensure timely resolution of problems at retail locations; Conduct regular site visits to monitor compliance with operational standards and partner requirements; Prepare operational reports, analyze performance data, and provide recommendations to management; Manage operational resources, schedules, and budgets to achieve business targets

Requirements

Bachelor's degree in Business Administration, Retail Management, Operations Management, or a related field; Minimum 3–5 years of experience in retail operations, field operations, or business operations, with at least 1–2 years in a managerial or supervisory role; Strong leadership, problem-solving, and decision-making skills; Excellent communication and stakeholder management skills; Ability to analyze operational data and prepare performance reports; Proficient in Microsoft Office or Google Workspace; Willingness to travel to retail locations and partner sites as required; Ability to work in a fast-paced environment and manage multiple priorities effectively; Fluent in English

Nice to have

Experience managing multiple retail locations, business partners, or third-party vendors; Experience with operational reporting tools