Retail Optical Assistant

Retail Optical Assistant – Vision Express. Where customer service meets premium eyewear and med-tech innovation. Are you looking for a retail role in eye care where you can grow, learn, and make a difference? Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance.

Responsibilities

Deliver confident personalised customer service and product advice; Learn to adjust frames, assist with fittings, and carry out minor repairs; Support pre-screening eye tests using the latest optical technology; Keep the store running smoothly with admin and support tasks

Requirements

Confident engaging with customers and recommending products; Passionate about eyewear, style, and comfortable with digital tools; Positive team player with a can-do attitude; Strong communicator who listens and understands customer needs

Benefits

£350 towards frames or designer sunglasses, with unlimited spend on lenses; 33 days holiday with buy/sell options; Family & friends discounts + free eye tests; Employee wellbeing support; Opportunities to support global vision through the OneSight Foundation; Monthly bonus potential £85–£520/month for full-time Optical Assistants meeting targets