Retail Sales Planning Keyholder

You care about making a positive impact in the world. You understand greatness requires thinking differently. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. Join our team and start a better life for yourself.

Responsibilities

Use your knowledge of interior design to provide guidance on layout, color, style and accessories for residential and business customers who need advice on how to decorate their homes, offices, or businesses; Utilize specialized knowledge and training to sell specialized home furnishing solutions, such as kitchens, bath, storage systems, and services; Create relationships with customers to identify customer needs and provide support before, during and after the sales; Apply basic measurement techniques and understanding of planning, design, and construction to ensure customer orders are correct and to specification; Drive repeat visitation to the IKEA stores by ensuring the sales team is customer-centric and is focused on providing a great shopping and branding experience; Overseeing day-to-day operations when assigned, including opening and/or closing duties for the store; Responsible for a safe and secure work environment, including but not limited to escalated customer issues, customer and co-worker injuries, first aid/CPR/AED, and emergency protocols; Partner with Safety & Security to ensure adherence to policies, procedures, and audits regarding inventory integrity, safety, cash, credit, and check handling procedures, internal controls and internal audit standards; Ensure implementation of working routines, competence development and follow-up of Commercial Review and Compliance (ASR) related to the role and functions; Performs CMP goods flow and customer handout operations efficiently using available systems and tools to ensure smooth processes and data accuracy

Requirements

Previous retail selling experience; Experience in a consultative sales environment; Experience leading change initiatives and building new programs in a retail space environment; Requires open availability seven days a week; Successful candidate may be required to complete a background check and a drug test as a condition of employment

Nice to have

Experience in designing kitchen and bath preferred

Benefits

Generous paid time off, holiday and sick time; WiselyPay – get earned wages up to two days early; Paid parental leave (up to 16 weeks); KinderCare tuition discount; Retirement and bonus plans; Co-worker discount, meal deal, and referral bonus; Pet insurance program; Education assistance and learning programs; Safety shoe reimbursement; 24/7 telehealth visits; Dental and vision plans; Medical and Rx plans (must work min. 20 hrs/wk); A fun and inclusive work environment