Retail Service Specialist

The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers; Supervise customer service levels on the retail showroom; Ensure telephone is answered according to company policy; Ensure buy online/ship to store, hub and store to store transfers, and DC add orders are processed timely; Ensure special orders and outside purchases are handled efficiently; Ensure retail customer returns and exchanges are processed efficiently; Invoice all merchandise, including core charges and warranties, before product leaves the store; Ensure Zipline messages are communicated and Image Maker/merchandising tasks are completed; Ensure team members adhere to posted work schedule and clock in/out per policy; Perform all store opening/closing duties, including day end procedures, deposits, securing building, and security alarms; All other duties as assigned

Requirements

Strong communication skills; Ability to obtain RSS Certification

Nice to have

Retail sales experience, preferably in auto parts; Automotive systems and repair knowledge; ASE Certification; Fluency in multiple languages (Spanish is highly desired); Bilingual candidates encouraged

Benefits

Competitive Wages & Paid Time Off; Stock Purchase Plan & 401k with Employer Contributions Starting Day One; Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA); Team Member Health/Wellbeing Programs; Tuition Educational Assistance Programs; Opportunities for Career Growth; Annual and quarterly performance premiums; Premiums based on schedule, facility, season, or specific work performed