Retail Store Associate

We are looking for an enthusiastic, customer-obsessed Studio Sales Associate to join our team in our Mall at Short Hills studio location. You will be responsible for creating an exceptional piercing and shopping experience for our customers in a genuine and enthusiastic manner, supporting the team on the weekends. This position involves assisting customers with ear piercings, providing product recommendations, and ensuring the studio maintains Rowan’s high standards of cleanliness and safety. Your responsibility is to infuse the Rowan experience, bring brand awareness, product knowledge and the art of ear stacking to life, through engaging customer interactions. This is an hourly, non-exempt position, reporting to the Studio Manager.

Responsibilities

Create an exceptional piercing and shopping experience for customers in a genuine and enthusiastic manner; support the team on weekends; assist customers with ear piercings; provide product recommendations; ensure the studio maintains Rowan’s high standards of cleanliness and safety; infuse the Rowan experience, brand awareness, product knowledge and the art of ear stacking to life through engaging customer interactions; warmly greet and welcome customers helping create a celebratory environment; check customers in or help them book an appointment leveraging POS, technology and software systems; help customers choose and style their piercing and hypoallergenic non-piercing jewelry; professionally answer customer questions about piercing procedures, aftercare, and product details; promote and upsell Rowan’s products, including non-piercing jewelry, aftercare kits, and other related items; maintain up-to-date knowledge of Rowan’s product offerings, including materials, styles, and care instructions; meet or exceed individual sales targets and performance metrics; help keep the studio clean, organized, and stocked with all necessary supplies; follow all health and safety regulations, particularly in areas related to piercing procedures and hygiene; assist managers to receive, restock, price, display, clean, and maintain inventory through day-to-day upkeep of visual displays; work closely with Studio Managers and Studio Nurse Piercers to provide seamless service; participate in team meetings and training sessions; support the team in achieving studio-wide goals and maintaining a positive work environment; process transactions accurately, including sales, returns, and exchanges; assist with inventory management by conducting regular stock checks and replenishing displays; maintain accurate customer records, including consent and waiver forms and aftercare instructions

Requirements

Must be able to work weekends, nights and holidays; open/flexible weekend availability; independent thinker with a can-do attitude; love jewelry and helping customers choose their earrings; pride in delivering exceptional customer service; thrive in a busy environment and know how to keep busy when quieter; enjoy spending time with people; nice, friendly, outgoing, and easy to get along with; like being part of a team; flexible and willing to lend a helping hand; strong communication skills; strong basic math skills; ability to perform tasks that may include climbing ladders, bending, lifting, pushing, and reaching above and below the waist; ability to lift up to 25 pounds; ability to stand for a full 8-hour shift; make a commitment and stick to it

Nice to have

Retail or service industry experience is a plus

Benefits

Commission; 401k and Roth IRA Plans; Generous employee discounts; Employee Assistance Program (EAP) Resources; Team Member Referral Bonus plan for Studio positions