Retail Store Associate

We are looking for an enthusiastic, customer-obsessed Studio Sales Associate to join our team in our Village District studio location. You will be responsible for creating an exceptional piercing and shopping experience for our customers in a genuine and enthusiastic manner, supporting the team on the weekends. This position involves assisting customers with ear piercings, providing product recommendations, and ensuring the studio maintains Rowan’s high standards of cleanliness and safety. Your responsibility is to infuse the Rowan experience, bring brand awareness, product knowledge and the art of ear stacking to life, through engaging customer interactions. This is an hourly, non-exempt position, reporting to the Studio Manager.

Responsibilities

Warmly greet and welcome customers; Check customers in or help them book appointments using POS; Help customers choose and style their piercing and hypoallergenic non-piercing jewelry; Professionally answer customer questions about piercing procedures, aftercare, and product details; Promote and upsell Rowan’s products; Maintain up-to-date knowledge of Rowan’s product offerings; Meet or exceed individual sales targets; Keep the studio clean, organized, and stocked; Follow all health and safety regulations; Assist managers with receiving, restocking, pricing, displaying, cleaning, and maintaining inventory; Work closely with Studio Manager and Studio Nurse Piercers; Participate in team meetings and training sessions; Support the team in achieving studio-wide goals; Process transactions accurately; Assist with inventory management and replenishing displays; Maintain accurate customer records including consent and waiver forms and aftercare instructions

Requirements

Enthusiastic and customer-obsessed; Must be able to work weekends, nights and holidays; An independent thinker with a can do attitude; You love jewelry and helping customers choose their earrings; You pride yourself on delivering exceptional customer service; You thrive in a busy environment and know how to keep busy when it’s quieter; You enjoy spending time with people; You are nice, friendly, outgoing, and easy to get along with; You like being part of a team; You are flexible and willing to lend a helping hand; Strong communication skills; Strong basic math skills; Ability to climb ladders, bend, lift, push, and reach above and below the waist; Ability to lift up to 25 pounds; Standing for a full 8-hour shift; You make a commitment and stick to it

Nice to have

Retail or service industry experience

Benefits

Commission; 401k and Roth IRA Plans; Generous employee discounts on our amazing products and services