Retail Therapist

At ELEMIS, our people are at the heart of everything we do. Founded in 1989, we are a global British luxury skincare brand and proud B-Corp. Today, ELEMIS operates across multiple markets, with strong presences in both the UK and U.S, and a growing international footprint. Our award-winning products and treatments blend nature’s finest botanicals with advanced scientific innovation, delivering high-touch luxury experiences that are thoughtfully tailored to each individual. As a Retail Therapist at ELEMIS, you’ll deliver exceptional treatment experiences while driving retail performance through expert consultation, product knowledge, and meaningful client connections. Blending hands-on expertise with advanced skincare technology, you’ll create personalised, results-driven experiences that build long-term loyalty. Every interaction you have will support retention, repeat business, and brand advocacy. Through touch, experience, and expertise, you’ll bring the ELEMIS brand to life in a way that feels both results-led and luxurious. 30 hours across 4 days. Fully flexibility required for this position.

Responsibilities

Deliver exceptional client journeys; Provide outstanding on- and off-counter treatments with a focus on touch, technique, and visible results; Create seamless, end-to-end luxury experiences—from consultation through to aftercare; Ensure every visit feels personalised, welcoming, and memorable; Drive sales through expertise and connection; Confidently link treatments to tailored product recommendations; Build, manage, and grow your own loyal client base; Encourage repeat bookings and long-term skincare journeys; Take pride in achieving and exceeding personal KPIs; Use advanced consultation and technology; Conduct in-depth consultations, including HD skin scans; Analyse skin concerns and build tailored treatment and skincare plans; Follow up proactively to track progress and maintain client engagement; Build trust-based relationships that turn new clients into loyal advocates; Champion product knowledge and brand standards; Maintain expert knowledge of ELEMIS products, ingredients, and treatments; Stay up to date with industry trends, innovations, and new launches; Represent the brand with professionalism, confidence, and authenticity; Create a premium in-store experience; Maintain exceptional standards in treatment delivery, hygiene, and presentation; Ensure the counter and treatment areas reflect a luxury environment at all times; Support events, promotions, and in-store experiences that attract and retain clients; Operate with excellence and sustainability in mind; Support stock accuracy, merchandising, and operational standards; Contribute to a high-performing, compliant, and visually elevated counter; Embed sustainability into daily decisions, helping to reduce waste and environmental impact

Requirements

Passionate about skincare, treatments, and delivering exceptional client experiences; Qualified in Beauty Therapy; Experienced in luxury retail, spa, or treatment environments; Confident in consultative selling and building personalised recommendations; Proven ability to build a loyal client base and drive repeat business; A strong communicator with a natural talent for building genuine relationships; Comfortable using (or excited to learn) skincare technology; Results-driven, with pride in achieving targets and contributing to team success; A positive, inclusive team player who values diversity and collaboration; Fully flexibility required for this position

Nice to have

Level 2 or equivalent preferred

Benefits

Generous staff discount on ELEMIS products and spa treatments, plus L’OCCITANE Group brands; Enhanced parental leave policies; Income Protection and Life Assurance; 27 days holiday plus your birthday off; Company pension scheme; Employee Assistance Programme; Cycle to Work Scheme, Season Ticket Loan, and service awards; Structured leadership and product training programmes; Ongoing development and career progression opportunities; A supportive, inclusive environment where you can thrive; The opportunity to make a visible commercial impact