Revenue Cycle Coordinator IV

Works within specific functions within the organization, providing leadership within team and assisting in guiding the actions of staff. Responsible for providing guidance and direction for staff in the absence of a supervisor, resolving simple and complex questions and providing performance feedback to supervisors and managers. Supports some aspects of billing office operations, including basic principles of staff management/supervision.

Responsibilities

Supervises and coordinates the daily activities for payment posting staff; Serves as a resource for answering questions and solving problems for difficult and unusual accounts; Troubleshoots problem identification, quantification, and resolution; Coordinates the development of monthly schedule; Responsible for the training and cross training of all employees within the department; Resolves accounts on work queues relevant to the area; Researches accounts held from billing and reviews flagged accounts and research documentation in eRecord to ensure accuracy; Takes appropriate system actions on accounts based on billing guidelines and record research; Assists with monitoring and preparing performance evaluations for staff; Resolves conflict collaboratively through negotiation; Monitors staff performance and develops methods of performance review and quality control; Provides specific feedback to staff on a continuing basis; Assists in hiring, training and cross-training staff; Assists leadership with payer audits, including quarterly Medicare and Medicaid Credit Balance reports; Reconciles client billing on a monthly basis; Assists with credit balance work queues as needed; Assists in performing payment application activities, including posting electronic files, posting self-pay payments, posting third party commercial payments, reversing charge off accounts sent to collection agency, posting manual insurance payments, posting denials, credit card payments and authorization, and processing patient refunds; Recommends, develops and implements policies and procedures; Reviews and updates existing policy and procedure manual; Other duties as assigned

Requirements

Associate's degree; 3 years of relevant experience; Or equivalent combination of education and experience