Revenue Operations Support Analyst

Kojo is a construction technology company founded in 2018 that transforms how commercial construction companies buy materials. The Revenue Operations Support Analyst will handle the Sales and Customer Success RevOps queue on Salesforce, with a primary focus on building custom quotes and order forms and sending them through DocuSign. The role also covers account routing, duplicate merges, Salesforce fixes, data and tool questions, record accuracy after signature, and reducing recurring request patterns. Commercial decisions (pricing, discounts, non-standard terms) belong to the go-to-market organization; this role ensures agreed terms are captured accurately and reflected in signed documents and Salesforce.

Responsibilities

Efficiently ship custom quotes and order forms, turning rep requests into correct opportunities, quotes, order forms, and DocuSign envelopes, same day where the deal needs it; Diagnose and fix quotes and DocuSign documents that come out wrong, identifying how Salesforce should be updated and showing reps how to avoid issues; Own the approval layer: understand deal policies in the Salesforce deal flow, keep approval status accurate, and confirm approvals are in place before an envelope goes out; Work the rest of the RevOps queue: account ownership and routing changes, inbound credits, duplicate merges, picklist and field tweaks, user access issues, renewal record discrepancies, cancellation processing, and tool questions; Make sure term dates, amounts, products, and credits in Salesforce match the signed agreement, renewal opportunities exist, and cancellations and amendments leave clean data; Identify recurring request patterns and create business requirements to reduce them, working with the Coordinator on templates, fields, validation rules, flows, or how-tos; Report to the Revenue Operations Coordinator and run the queue together

Requirements

Revenue operations or deal desk experience: 2+ years at a B2B SaaS company in a seat where quotes, orders, or Salesforce requests came to you; Hands-on Salesforce experience: fluent in the Opportunity → Quote → Product data model, comfortable with reports, list views, and bulk updates, and has made real configuration changes (fields, picklists, validation rules, page layouts, simple flows) in an org others depended on; Salesforce Administrator certification or experience that clearly stands in for it; DocuSign beyond the send button: templates, merge fields and tabs, routing, reminders and expiry; Contract math as a reflex: prorations, co-terms, day counts, split payment schedules, multi-year totals, and stating your convention before your number; Precision with documents: can edit an order form in Word so the language, table, and totals are exactly right; Precise written English; spoken English sufficient for a daily working session with the team; Organized, quick to acknowledge, and quick to close the loop; Based in Latin America, with at least four hours of daily overlap with US Central time and flexibility in the final week of each quarter

Nice to have

Admin exposure to GTM tools around Salesforce (Chili Piper, Outreach, ZoomInfo, Gong); Exposure to how a signed contract becomes an invoice (Stripe or another billing platform); A recurring manual request turned into a template, automation, or how-to; Experience supporting construction, manufacturing, or another industrial market

Benefits

New hire equity grant; Full suite of perks and benefits for all US-based full time employees (per the careers page referenced in the offer); Work from home 100% of the time across North and South America