Robotics Operations Specialist

We're looking for a hands-on Robotics Operations Specialist to support teleoperation sessions, robot benchmarks, robotics data quality, and evaluation runs. You'll work closely with engineers and operators to ensure sessions run on time and on spec - troubleshooting hardware issues in real time, preparing evaluation environments, and helping improve operational processes.

Responsibilities

Provide hands-on support during teleoperation sessions: setup, monitoring, and real-time troubleshooting; Debug equipment issues (connectivity, hardware faults, peripheral failures) and escalate when needed; Manage session scheduling, collector onboarding, equipment handoff, and session-readiness checks; Travel to client sites and data collection locations to onboard and train operators on teleoperation systems, protocols, and best practices; Serve as the liaison between operators and hardware/data collection teams, systematically gathering feedback on equipment usability, workflow friction, and potential improvements; Synthesize actionable insights to inform hardware development and process decisions; Support execution of robot benchmarks and evaluations alongside research and engineering teams; Prepare robots, stations, props, and task environments according to defined protocols; Ensure consistent resets, trial conditions, and operator execution across runs; Investigate failed or inconsistent runs to identify whether issues stem from the model, robot hardware, environment setup, or operator execution; Review collected datasets to assess quality, flag inconsistencies, and ensure data meets training standards; Onboard annotators on robotics annotations to assess video quality; Perform data analysis to identify patterns in collection quality, operator performance, and session outcomes; Collaborate with research teams to refine annotation guidelines and quality criteria; Maintain quality metrics and contribute to reporting on dataset health across collection campaigns; Verify that hardware, software packages, and peripherals work smoothly together across the robotics stack; Run tests in lab and staging environments, log bug reports, and contribute to root-cause analysis of recurring or production issues; Support test plan execution by following defined acceptance criteria and documenting results; Maintain detailed operational documentation for internal quality gates and runbooks

Requirements

Comfortable working hands-on with physical hardware: diagnosing, setting up, and maintaining equipment; Strong communicator who can work fluidly with both engineers and non-technical operators; Able to work autonomously and exercise independent judgment on methods and execution

Nice to have

Familiarity with robotics and teleoperation systems; Background in a research or hardware-forward environment; Experience writing operational runbooks or technical documentation

Benefits

Healthcare coverage; Parental leave; Retirement plans; Relocation support; Wellness programs; Meal and transportation allowances; Other location-specific perks