Rooms Controller

Reports directly to the Director of Reservations or, in his/her absence, reports to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following. Consistently provide courteous guest service, responding promptly to guest questions, complaints or requests with a friendly, genuinely hospitable and caring attitude. Be fully competent in the Reservation, Front Desk and Revenue Management department standard operating procedures covering all administrative and mechanical aspects of its operation. Manage guest rooms assignments. Assign room according to guest requests and preferences whenever possible. Conduct and review out of order room plans. Strategize a contingency plan in case out of order room affects in house or arriving guest. Daily, Weekly, and Monthly balance of hotel and villa rooms Inventory. Communicate room availability and other information with appropriate departments. Strategize room plan to ensure maximum selling capacities and efficient check-in for guests. Review all group resumes & ensure all appropriate information is communicated to crew members. Be able to participate proficiently in functions outside one’s department when called upon. Perform Reservation Department/office posting and filing procedures as directed. Review and execute all internal reservation requests. Act as administrative support to Reservations Department. Become fully familiar with the Resort's seasonal and various package rates. Complete projects in a timely manner as required by the Reservations Director. Provide accurate information to other departments such as house counts, room status or guest service requirements. Responsible for the integrity of house and guest accounts. Ensure compliance with all resort policies and regulations. Provide training duties as requested by the Reservations Director. Provide other services as requested by Reservations Management or other Management

Responsibilities

Consistently provide courteous guest service; Be fully competent in the Reservation, Front Desk and Revenue Management department standard operating procedures; Manage guest rooms assignments; Assign room according to guest requests and preferences whenever possible; Conduct and review out of order room plans; Strategize a contingency plan in case out of order room affects in house or arriving guest; Daily, Weekly, and Monthly balance of hotel and villa rooms Inventory; Communicate room availability and other information with appropriate departments; Strategize room plan to ensure maximum selling capacities and efficient check-in for guests; Review all group resumes and ensure all appropriate information is communicated to crew members; Be able to participate proficiently in functions outside one’s department when called upon; Perform Reservation Department/office posting and filing procedures as directed; Review and execute all internal reservation requests; Act as administrative support to Reservations Department; Become fully familiar with the Resort's seasonal and various package rates; Complete projects in a timely manner as required by the Reservations Director; Provide accurate information to other departments; Responsible for the integrity of house and guest accounts; Ensure compliance with all resort policies and regulations; Provide training duties as requested by the Reservations Director; Provide other services as requested by Reservations Management or other Management

Requirements

Must be neat, clean, well-groomed, courteous, and possess a pleasing personality; Must have a good rapport with people and have a genuine concern for the guest's well-being; Must have a high school diploma, preferably with some college or technical training; One year's experience as a Front Desk/Reservations Supervisor, or at least two years’ experience as a Front Desk or Reservation Sales Agent; Sitting or standing at a desk for long periods of time in front of a computer screen; Occasionally lift and carry items weighing up to 50 pounds

Nice to have

Knowledge of foreign languages (Spanish, German, and French)