Route Customer Representative (Delivery Driver)

The Route Customer Representative supports the Service Department by delivering products, providing exceptional customer service, maintaining customer relationships, and identifying opportunities to promote additional products and services. This role is also responsible for supporting route operations and resolving service concerns. Classification: Exempt for Commission/Non-Exempt for Hourly.

Responsibilities

Load and unload products and move carts weighing up to 500 pounds while providing outstanding customer service; Build and maintain strong relationships with customers and communicate effectively with decision-makers; Proactively identify and resolve customer service concerns; Follow established Service Standard Operating Procedures (SOPs) for installations, deliveries, and account management; Maintain accurate inventories, route books, customer files, and related documentation; Process customer payments, credits, and change orders accurately; Prospect with potential customers within assigned routes; refer leads to the sales team; Conduct daily vehicle inspections and maintain a clean, safe, and well-organized truck; Monitor customer accounts and report customer feedback, competitive activity, and service opportunities; Collaborate with Service, Sales, and Operations teams

Requirements

Must be at least 21 years of age; Valid driver's license required; CDL required when applicable; Maintain an acceptable driving record free of chargeable accidents, excessive speeding, and other serious safety or traffic violations; Excellent verbal and written communication skills in English; Ability to understand and follow written and verbal instructions; At least two years of relevant experience in customer service, delivery, or other public-facing work; Strong customer service, organization, and problem-solving skills; Willingness and ability to support other Service Department team members as needed; Ability to accurately distinguish colors and sizes; Ability to stoop, pull, push, reach overhead, and lift up to 75 pounds; Ability to move loaded carts weighing up to 500 pounds; Daily travel on public roads and frequent movement in and out of customer locations; Ability to safely operate company vehicles and work in a variety of customer and facility settings

Benefits

Registered Pension Plan (RPP); Extended Health Care; Dental Care; Life Insurance; Disability; Accidental Death and Dismemberment (AD&D); Employee Assistance Program (EAP)