Safety Response Operations Lead

The Global Safety Response Operations Lead is a hands-on team lead who both manages a regional Safety Response team and personally handles high-risk safety cases. This role combines frontline safety work with people leadership, operational ownership, and cross-functional coordination.

Responsibilities

Lead and coach a regional team of Safety Response Analysts, ensuring high performance, engagement, and consistent decision quality; Own regional operational outcomes, including utilization, SLA adherence, backlog health, and quality benchmarks; Handle and oversee the most complex and high-risk cases, serving as the first line of escalation and incident lead for your region; Contribute directly to frontline work (20–30%), including investigations, enforcement decisions, and regulatory or legal escalations; Partner cross-functionally with Product, Policy, Legal, Investigations, and local market teams to execute safety outcomes and manage risk; Drive operational excellence and continuous improvement, improving workflows, tools, automation, and escalation paths; Identify emerging risks and trends, translating frontline insights into actionable recommendations for policy, product, or enforcement

Requirements

8+ years of experience in Trust & Safety, Risk Operations, Investigations, Fraud, Annotation, or platform integrity; 4+ years of direct people leadership or senior-level operational ownership, including coaching experienced operators, setting clear direction and supporting independent judgement; Applied AI tools and automation to improve operational workflows, with sound judgment about where human review remains essential; Deeply familiar with trust and safety operations, across multiple risk areas including content moderation, user safety, fraud, or developer risk frameworks, including the legal, policy, and technical considerations that shape enforcement; Strong decision-maker in ambiguous, high-risk environments, able to balance speed, accuracy, and defensibility when handling sensitive or high-impact cases; Communicates complex safety and risk decisions clearly and credibly, whether writing escalation narratives, briefing Legal or Policy, or aligning Product and leadership during incidents; Ability to translate between frontline operations and strategic stakeholders, turning messy real-world cases into structured insights and turning policy or product direction into clear, executable guidance for the team; Skilled at influencing without authority, building trust with Product, Policy, Legal, Investigations, and regional partners to drive alignment and resolve ambiguity; Uses data, tooling, and automation to improve quality, efficiency, and scale; Comfortable leading in a 24/7, high-pressure operational environment, providing calm, credible leadership during incidents, spikes, and regulatory or reputational events; Flexibility to support rotating shifts, including nights, weekends, and holidays, as part of a leadership on-call model