Sage Intacct Implementation Manager

The Sage Intacct Implementation Manager (IM) plays a key leadership role within Accordant Managed Services (AMS), providing both people leadership and project governance to ensure consistent, high-quality implementation delivery. This role is accountable for the health of assigned projects, the development and effectiveness of Implementation Leads (ILs) and Implementation Specialists (ISs), and the overall client experience throughout the implementation lifecycle. The IM operates as both a strategic overseer and hands-on partner - proactively identifying risks, validating scope alignment, ensuring appropriate resource allocation, and reinforcing adherence to Accordant implementation standards. Through disciplined oversight in Certinia and close partnership with ILs, the IM ensures projects remain on track across timeline, budget, and quality expectations. Additionally, the IM strengthens team capability within AMS through coaching, onboarding support, and performance management, while fostering strong cross-functional collaboration with Sales, Project Coordinators (PCs), and internal stakeholders to drive a seamless client journey. Success in this role requires sound judgment, proactive communication, and the ability to balance client needs, team capacity, and business priorities.

Responsibilities

Oversee implementation project lifecycle to maintain quality, consistency, and risk mitigation; Review project setup, validate budget-to-hours alignment, host SOW reviews, and manage client onboarding; Monitor risks, track timesheets, support Implementation Leads/Specialists, coordinate resources, and ensure client sign-offs; Oversee execution, monitor project risks and timelines, ensure updates in Certinia, and coordinate additional resources; Monitor weekly project health, track scope, risk, and resourcing, and escalate concerns; Partner with Implementation Leads to identify and manage scope changes and resource impacts; Approve timesheets, manage team schedules, ensure project coverage, and monitor utilization trends; Conduct reviews and feedback sessions, set goals, and provide coaching to Implementation Leads and Specialists; Participate in hiring, lead onboarding, and reinforce role readiness and implementation best practices; Maintain certifications, track skills, ensure adherence to company policies and procedures; Approve PTO and monitor attendance; Address employee concerns or conflicts, promote engagement, and reinforce Accordant values

Requirements

Minimum Experience: Manager/Supervisor; Sound judgment; Proactive communication; Ability to balance client needs, team capacity, and business priorities

Benefits

Incentive compensation