Saint Laurent Client Advisor - Chengdu IFS

We are currently seeking a Client Advisor who will report to the Store Director as part of our dynamic team in China. You will contribute actively to the store sales and key indicators achievement. Providing a unique, memorable, sophisticated, and everlasting experience to all external and internal clients. Also supporting the management team and colleagues, while consistently upholding our Maison values, image, and standards.

Responsibilities

Provide an outstanding client and after-sale service to all visitors and clients; Show passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requests; Cultivate a robust client portfolio to secure a proactive and growing business; Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach; Know how to create personalized, versatile, and timeless silhouettes for the client and demonstrate your passion for the fashion culture; Show a transparent and genuine attitude with the client and create a unique connection with them; Communicate in a professional and authentic way, with clients and colleagues; Effectively use all the available tools to optimize business opportunities; Proactively support the front and back-of-house teams, their achievements and ultimately the overall team spirit; Adhere to all company policies and operational procedures and follow them

Requirements

A preferred professional experience in providing a high-quality service focused on Client expectations, i.e. in fashion & accessory retail, customer service or luxury hospitality; Have personal taste and passion for the fashion culture, like to create personalized looks; Have a natural business mindset and an entrepreneurial spirit; Open-minded and looking for a company valuing audacity and authenticity; Strong team spirit to achieve common goals; At ease with using tools and applications, learns fast with new technologies; Motivation to work in a fast-paced environment, able to multitask & prioritize; Proactive, enthusiastic, & with a problem-solving attitude; Excellent written, oral & listening skills, in English and local language; Embrace change and see it as an opportunity to grow and develop