SAINT LAURENT Client Advisor

ABOUT SAINT LAURENT Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the sociocultural landscape. In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe. Today, Saint Laurent collections include women’s and men’s ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear. PURPOSE OF THE POSITION: A Client Advisor contributes actively to the store sales and key indicators achievement. They provide a unique, memorable, sophisticated, and everlasting experience to all external and internal clients. They also support the management team and colleagues, while consistently upholding our Maison values, image, and standards.

Responsibilities

Provide outstanding client and after-sale service to all visitors and clients; Show passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requests; Cultivate a robust client portfolio to secure a proactive and growing business; Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach; Know how to create personalized, versatile, and timeless silhouettes for the client and demonstrating your passion for the fashion culture; Show a transparent and genuine attitude with the client and create a unique connection with them; Communicate in a professional and sincere way, with clients and colleagues; Effectively use all the available tools to optimize business opportunities; Proactively support and collaborate with the front and back-of-house teams, their achievements and ultimately the overall team spirit; Adhere to all company policies and operational procedures and follow them

Requirements

Have passion for the fashion culture, like to create personalized looks; Have a business mindset and an entrepreneurial spirit; Strong team spirit to achieve common goals; At ease with using tools and applications, adapts quickly with new technology; Motivated to work in a fast-paced environment, able to multitask, prioritize; is open minded and driven by creativity; Proactive, passionate & with a problem-solving attitude; Excellent written, oral & listening skills, in English and local language; Embrace change and see it as an opportunity to grow and develop

Nice to have

Preferred experience in providing high-quality service in a client facing role, i.e. in fashion & accessory retail, in customer service or in luxury hospitality; additional languages preferred