Saint Laurent Client Advisor

A Client Advisor contributes actively to the store sales and key indicators achievement. They are providing a unique, memorable, sophisticated, and everlasting experience to all external and internal clients. They also support the management team and colleagues while consistently upholding our Maison values, image, and standards.

Responsibilities

Contribute actively to the store sales and key indicators achievement; Provide a unique, memorable, sophisticated, and everlasting experience to all external and internal clients; Support the management team and colleagues while consistently upholding Maison values, image, and standards; Provide outstanding client and after-sale service to all visitors and clients; Show passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requests; Cultivate a robust client portfolio to secure a proactive and growing business; Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach; Create personalized, versatile, and timeless silhouettes for the client and demonstrate passion for the fashion culture; Show a transparent and genuine attitude with the client and create a unique connection with them; Communicate in a professional and authentic way with clients and colleagues; Effectively use all the available tools to optimize business opportunities; Proactively support the front and back-of-house teams, their achievements and ultimately the overall team spirit; Adhere to all company policies and operational procedures and follow them

Requirements

Personal taste and passion for the fashion culture; Natural business mindset and entrepreneurial spirit; Open-minded and looking for a company valuing audacity and authenticity; Strong team spirit; At ease with using tools and applications; Motivation to work in a fast-paced environment; Proactive, enthusiastic, and problem-solving attitude; Excellent written, oral and listening skills in English and local language; Embrace change and see it as an opportunity to grow and develop

Nice to have

A preferred professional experience in providing a high quality service focused on Client expectations, i.e. in fashion & accessory retail, in customer service or in luxury hospitality

Benefits

Eligibility to sales incentives as per company policy; Benefits provided under the applicable National Collective Labor Agreement and by law; Further benefits and initiatives offered in accordance with company policies