Sales Advisor (Part-time)

Polène is a French leather goods brand founded in 2016, known for artisanal craftsmanship and organic designs inspired by nature. This position is part of the store team at the London Boutique, the brand's flagship store, which serves a high-end, international clientele. The role focuses on delivering exceptional customer experiences, supporting sales, and maintaining the boutique.

Responsibilities

Adopt the right approach to actively impact the conversion rate, ensuring every new visitor feels welcomed, valued, and eager to return; Advise and assist customers throughout their purchase journey, providing quality service from greeting to departure; Offer personalized and excellent customer experiences by attentively addressing needs and exemplifying Polène's image; Promote and encourage additional sales, informing customers about services during and after purchases; Handle opening and closing of registers and process transactions; Develop CRM client follow-up and participate in daily boutique reporting; Ensure the boutique's upkeep, including merchandising, maintaining the sales area, and supporting stockists with organization and inventory tasks; Prepare the boutique before opening, including lighting, equipment, music, merchandising, and restocking shopping bags; Close the boutique after closing time, including telecollects, securing registers, sending reports, deactivating lighting and equipment, adjusting merchandising, organizing materials, and turning off music

Requirements

At least 2 years of experience engaging with high-end, international clientele in a similar role; Strong sensitivity to products, craftsmanship, and leather artistry, with the ability to share this passionately with customers; Easy integration into a team, with a collaborative and supportive spirit; A friendly demeanor with natural relational ease, taking initiative to create meaningful interactions; A sharp service orientation, coupled with rigor, proactivity, and meticulous attention to detail; Autonomy, adaptability, and resilience to manage high boutique traffic effectively; Available to work 40 hours per week, including weekends

Nice to have

Experience within luxury and/or leather goods sectors