Sales and Client Experience Specialist

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Sales and Client Experience Specialist within PNC's Retail Branch organization, you will be based in Bloomington, IL at supporting the Mid States Market. PNC is an in-office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Supports sales and customer experience strategy execution. Is accountable for tactical execution in one or more channels. Supports the development of tactics aligned with strategic priorities. Implements initiatives to grow revenue including acquisition, growth, retention, and cross-channel experiences. Through observation and coaching, identifies variability in performance and makes recommendations to management to address performance gaps. Directs the development and delivery of readiness materials for the execution of sales and client experience initiatives. Coordinates the execution of sales and customer experience strategies and tactics with key stakeholders. Monitors, observes and coaches at the front line. Communicates results and best practices, and makes recommendations to management.

Responsibilities

Supports sales and customer experience strategy execution; Is accountable for tactical execution in one or more channels; Supports the development of tactics aligned with strategic priorities; Implements initiatives to grow revenue including acquisition, growth, retention, and cross-channel experiences; Through observation and coaching, identifies variability in performance and makes recommendations to management to address performance gaps; Directs the development and delivery of readiness materials for the execution of sales and client experience initiatives; Coordinates the execution of sales and customer experience strategies and tactics with key stakeholders; Monitors, observes and coaches at the front line; Communicates results and best practices, and makes recommendations to management

Requirements

Decision Making and Critical Thinking; Effective Communications; Influencing; Knowledge Of Sales Channels; Planning and Organizing; Products and Services; Program Management; Sales Function; Strategic Sales Planning; Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience; Education: Bachelors; Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations

Nice to have

Account Management; Competitive Strategies; Customer Experience (CX); Negotiation; Operations Management; Strategic Planning

Benefits

medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match; pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; wellness program with financial incentives; maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year; between 15 to 25 vacation days each year